Refund policy

Last Update: February 2026

At Shami Thai, we are committed to providing high-quality dried fruits, flavored cashews, and Asian snacks. Due to the nature of our products, most items are non-returnable, but we want to ensure that you are satisfied with your purchase.

1. Order Cancellation

We understand that plans can change. You have 24 hours from the time of purchase to cancel your order for a full refund, provided the order has not yet shipped. Once an order has been processed and shipped, it can no longer be canceled.

To request a cancellation, please email us at shamithai2025@gmail.com with your order number.

2. Damaged, Defective, or Spoiled Products

If you receive a product that is damaged, defective, or spoiled, please contact us within 48 hours of receiving your order. Include your order number and photos of the affected item.

We will:

  • Offer a replacement for the affected product, or

  • Issue a full refund to the original payment method.

3. Incorrect Orders

If you receive the wrong product or quantity, please notify us immediately. We will correct the mistake by:

  • Sending the correct product, or

  • Issuing a refund.

4. Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

  • Products sold by weight or in bulk

  • Opened or partially used packages

  • Perishable items

Refunds or replacements for these items are only provided in cases of damage or defects as described above.

5. Refund Process

  • Approved refunds are processed within 5 business days of confirmation.

  • Refunds are issued to the original payment method.

  • Replacement items will be shipped at no additional cost whenever possible.

6. Contact Us

For any issues regarding cancellations, damaged, or incorrect products, please contact us: Email: shamithai2025@gmail.com